JIM SHAW, Owner of TONI&GUY Billercay and multi-award-winning men’s hairdresser talks through tips on making men feel comfortable in the salon
As an apprentice hairdresser, one of the most important skills you can develop is the ability to make all clients feel comfortable and welcome in the salon. While many hair salons have traditionally catered to women, there is an increasing number of men seeking professional hair care services. It is essential to create an inclusive environment where men feel at ease and confident in their grooming choices. In this column, we will explore some practical tips to help you make male clients feel comfortable during their salon experience.
- Develop a Gender-Neutral Approach – As an apprentice, it is crucial to approach your work with a gender-neutral mindset. Avoid assuming that certain hairstyles or services are only for women. Treat each client as an individual with unique preferences, regardless of their gender. Listen attentively to their needs and desires, and offer professional advice based on their hair type, face shape, and personal style. Embracing this mindset will help create an inclusive space that welcomes all clients.
- Stay Educated on Men’s Grooming Trends – Stay up to date with the latest trends and techniques in men’s grooming. Familiarise yourself with popular men’s hairstyles, beard grooming techniques, and styling products. This knowledge will allow you to provide informed suggestions and recommendations to your male clients. By demonstrating your expertise in men’s grooming, you will instil confidence in your clients and establish yourself as a trusted professional.
- Practice Active Listening: Listening is a vital skill in any customer service role, and it is particularly important when working with male clients who may feel unsure or uncomfortable in a hair salon environment. Take the time to actively listen to their concerns, preferences, and desired outcomes. Show genuine interest in their grooming goals and engage in meaningful conversations. By providing a safe space for them to express themselves, you will build trust and create a more relaxed and comfortable atmosphere.
- Create a Masculine-Friendly Atmosphere – Consider the salon’s atmosphere and how it may impact male clients. Make small adjustments to create a more masculine-friendly environment. This could include incorporating neutral colours or adding some male-oriented reading materials in the waiting area. Pay attention to the salon’s decor, ensuring it reflects a welcoming and inclusive ambience for all clients. Creating a space that resonates with men’s preferences will make them feel more comfortable during their salon visit.
- Master Men’s Grooming Techniques – Take the initiative to learn and practice specialised men’s grooming techniques. This may include mastering precise beard trims, razor fades, or scalp massages. Seek guidance from experienced stylists or take advantage of any training opportunities provided by the salon. By honing your skills in men’s grooming, you will not only attract male clients but also gain confidence in delivering exceptional service tailored to their needs.
As an apprentice hairdresser, you have the opportunity to contribute to a more inclusive and welcoming salon environment for male clients. By adopting a gender-neutral approach, staying informed about men’s grooming trends, actively listening to your clients, creating a masculine-friendly atmosphere, and mastering men’s grooming techniques, you will make men feel comfortable and valued in the salon. Remember, providing exceptional service to all clients, regardless of gender, is a key ingredient in building a successful and inclusive career in the hairdressing industry.